Connection problems while surfing the net or playing an online game can be quite common and ever so annoying.
The reasons may vary, and the solution might also depend on which type of connection you have.
If you are using a wireless router, the first step in troubleshooting should be to check if the problems persist if you plug in your computer directly with a cable.
If the connection works fine using a cable, the problem is most likely bad reception or a faulty router. Try moving closer to the router, place it in a room with not so thick walls etc.
If you do experience the same kind of problems using cable, or don't have a wireless router, try connecting your computer directly into the modem.
Usually, when plugging in a computer into the modem it may take anywhere from 20 minutes up to 24 hours until a new IP address has been assigned to your computer and you're able to use the internet again. This will help you determine which piece of equipment that is malfunctioning.
If things still aren't working, try one of the following things:
- If you use DSL/ADSL, make sure your modem is plugged in on the main telephone jack in your building, and that no phone is connected 'before' the modem.
- If you have fiber internet or T1, and don't use a modem to connect (usually the case for apartments) you should contact your ISP for advice.
- Try a different computer on the same network to make sure there isn't a problem with the PC or network card. If you experience 'Limited or no connectivity', please follow this guide: How to fix limited or no connectivity in Windows
- The signal into your cable modem might be degraded because of connection splitters - Try replacing them, and use -3.5 dB splitters instead of -7 dB if possible.
If none of the above solves or helps you identify the problem, call your ISP support.